We understand — dementia is an illness, and there may be times when someone doesn’t feel able to attend due to changes in health, mood or confidence.
We aim to be as flexible and supportive as possible, recognising that each person’s needs can vary from day to day. If this happens, we’ll work with you to find the best way forward.
We do have a cancellation policy, but we always apply this with flexibility and understanding, recognising that every situation is different.