A. We have to have a strict cancellation policy in order to run a safe and sustainable service. We do recognise that often you have no control over the time of cancellation and good reason for the cancellation but I hope you recognise why we do still need to stick to our policy.
This means that you can cancel at any time up to 48 hours before the visit. If you cancel 48 hours or less you will be charged 50%, 24 hours or less you will be charged 100% of the fee.