Q&A with Anne Bilham

Q&As from Anne Bilham, The Ness at Teignmouth Manager.

How did you get involved in Dementia Care?

I first became involved in dementia care when I became a manager of a residential care home in Banbury, Oxfordshire in 1991. Since then, I have worked in various health and social care settings, private providers, housing associations as well has a number of charities. I have been responsible for managing a range of services from traditional day services to fostering type services where the older person with dementia lives with a family.

What do you love most about working for The Ness?

I’m naturally curious and my role at the Ness means I get to spend time talking to guests finding out about their lives. I love being a leader to a dedicated group of staff.

Tell me a memory that makes you smile whilst you have been working here…

Singing Nina Simone – Ain’t Got No – I Got Life, with a group of ladies. Especially the line, I got my boobies.

What does a typical work day look like for you?

Catching up with all members of the team to make sure everyone is feeling confident and in a position to offer the best service we can. Greeting and making guests welcome. Office work. Having lunch with the guests, chatting about how things are going, things they would like to see, things that make them happy. Office work. Saying goodbye and helping with tidying the centre.

What is your personal motto or mantra?

Hear people, value and empower them and let the magic happen.

How would your family describe you in 3 words?

Naturally happy, always finding solutions, positive.

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