Last updated: 9 October 2025
Privacy Policy
Welcome to nesscaregroup.co.uk (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights.
1) Who we are (Data Controller)
Atlas Respite and Therapy Ltd (trading as Ness Care Group) is the data controller for this website.
- Company number: 12305909
- Registered office: Beechcroft Salisbury Terrace, The Ness Centre, Teignmouth, England, TQ14 8JA
- Website: nesscaregroup.co.uk
- Contact email: info@nesscaregroup.co.uk
2) Personal data we collect
We collect and process the following categories of data when you use our site or contact us:
| Category | Examples | Lawful basis |
|---|---|---|
| Usage data | Pages viewed, links clicked, time on page, referral source, device/browser information, IP address (may be anonymised) | Consent (for non-essential cookies) |
| Analytics data | Anonymous identifiers, session and event data collected via Google Analytics | Consent |
| Marketing & advertising data | Meta pixel and Google Ads tags (conversion and remarketing signals) | Consent |
| Contact data | Name, email address, phone number and the content of your message when you submit forms | Consent; legitimate interests (responding to enquiries) or contract (if applicable) |
| Communications | Emails and messages you send to us and our responses | Legitimate interests (service quality and record-keeping) |
3) Cookies & similar technologies
We use cookies and similar technologies for essential site functions, analytics, and advertising. Non-essential cookies are used only with your consent. You can change your choices at any time via our cookie preferences link or your browser settings.
- Essential – required for core functionality and security.
- Analytics – help us understand how the site is used.
- Advertising – measure campaigns and enable remarketing via Meta and Google Ads.
4) Google Analytics
We use Google Analytics to understand how visitors use our site and to improve our services. IP anonymisation is enabled where available, and no personal identifiers are sent to Google. Data is retained for 14–26 months.
5) Advertising (Meta Ads & Google Ads)
We use Meta (Facebook/Instagram) Ads and Google Ads to promote our services, measure performance, and deliver relevant ads (with consent). Read their policies below:
6) Sharing your data
We do not sell your data. We share it only with service providers (e.g. hosting, analytics, ad platforms) bound by data protection agreements, or when legally required.
7) International transfers
Some data may be processed outside the UK (e.g. by Google or Meta). Transfers rely on Standard Contractual Clauses or other approved safeguards.
8) Data retention
- Analytics data: retained 14–26 months.
- Contact/enquiry data: retained up to 3 years.
- We delete or anonymise data when no longer required unless lawfully needed longer.
9) Your rights
Under UK GDPR, you can:
- Access, correct or delete your personal data
- Withdraw consent or object to certain processing
- Request data portability (where applicable)
- Complain to the Information Commissioner’s Office (ICO)
Contact us at info@nesscaregroup.co.uk to exercise these rights.
10) Security
We use SSL encryption, secure servers, and access controls to protect your data. No online system is fully secure, but we maintain strong safeguards.
11) Children
Our services are not aimed at children under 16. If we discover we have collected data from a minor without consent, we will delete it promptly.
12) Changes to this policy
We may update this policy to reflect changes in law or operations. The latest version will always be on this page.
13) Contact
For questions or data requests, please contact:
- Atlas Respite and Therapy Ltd (trading as Ness Care Group)
- Registered Office: Beechcroft Salisbury Terrace, The Ness Centre, Teignmouth, England, TQ14 8JA
- Email: info@nesscaregroup.co.uk
- Company Number: 12305909